
Intuitive Surgical, Inc.
Customer Support Internship
Primary Location: United States-California-US-CA-Sunnyvale
Schedule: Full-time
Requisition ID: 193507
Description
Company Description:
Joining Intuitive Surgical, Inc. means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.
Eligibility:
Must be concurrently enrolled and returning to an academic program in the fall in an accredited degree-seeking program.
Primary Function of Position:
Defines, authors, validates and troubleshoots technical processes and procedures for Field Service Engineering. Supports Tier-3 escalation troubleshooting and resolution.
Roles and Responsibilities:
- Defines, authors, validates processes required to perform service and repair of Da Vinci robots
- Uses system logs to identify and resolve component issues
- Supports Field Service Tier-3 escalations including troubleshooting, validating real-time repair.
Skills, Experience, Education, & Training:
- Coursework in statics, dynamics, electricity & magnetics, materials
- Mechanical aptitude (can solve real-world mechanical issues, understands common hand tools, electrical testing & tolerances)
- Coursework in DFM
- Able to lift 75 lbs
Learning Outcomes:
- Able to validate Service Processes and procedures
- Able to author Service Procedures
- Able to diagnose and troubleshoot Da Vinci Robots
Commitment: Must be available to work full-time hours, M-F for 10-12 weeks beginning Summer of 2019.
We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.