Application Support Engineer at Nextech Systems, LLC (Tampa, FL)

on Support Engineer at Nextech Systems, LLC

Full Time

The Application Support Engineer will partner with and provide support to clients and partners for various Nextech software products.


All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.


Essential Functions: In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:



  • Provide timely and accurate engineering-level support to users of our APIs, EMR, and Practice Management systems

  • Research and resolve data errors and unexpected results Identify and describe customer-reported software defects

  • Review C++ and C# application code when troubleshooting

  • Interview prospective API partners and customers

  • Create various API consumption and problem reports

  • Act as an expert system resource for the Customer Experience department


Qualifications:



  • Strong working knowledge of T-SQL

  • Familiarity with Azure services, Microsoft Applnsights, and networking fundamentals

  • Experience with Postman and Swagger

  • Ability to troubleshoot software applications

  • Experience providing feedback to software engineering teams

  • Self-motivated, ability to work independently and with direction

  • Desire to learn and provide high quality customer service

  • Strong communication and interpersonal skill

  • Strong organization, time management and analytical skill