The Home Depot
The Sr. Systems Engineer develops, maintains, and supports The Home Depot’s technical infrastructure that includes network, hardware, database, and system software components.
The Sr. Systems Engineer is responsible for collaborating with and enabling product teams with infrastructure. Sr. Systems Engineers are expected to leverage tooling and custom applications to monitor and optimize performance. In addition, Sr. Systems Engineers may be involved in routine upgrades and application support as well as root cause and post-mortem analyses around security incidents and service interruptions.
As a Sr. Systems Engineer, you will be able to operate independently, though typically working as part of a team with varying skillsets.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
10% – Planning & Analysis:
Researches and analyzes business trends and behavioral data to identify opportunities for improvements and new initiatives
Drives the evaluation, development, and recommendation of specific technology products and platforms to provide cost-effective solutions that meet business and technology requirements
Researches and designs best fit infrastructure, network, database, and security architectures for products
Proactively creates and maintains tools for monitoring and support
Participates in project planning and reporting across multiple efforts
30% – Delivery & Execution:
Drives configuration, debugging, and support for infrastructure
Documents, reviews and ensures that all quality and change control standards are met
Drives field and corporate roll-outs of technology
Drives the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
50% – Support & Enablement:
Collaborates with product and project teams to understand needs and enable them with infrastructure
Supports technology architecture design review efforts for project and product teams
Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate
Drives root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions
Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability
Opens and manages vendor problem tickets to resolution
Drives the production of in-house documentation around solutions
Monitors tools and proactively helps teams struggling with systems issues
Provides application support for software running in production
Creates scripts and tools that drive automation and enable product teams and end users to move towards self service
10% – Learning:
Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secure
Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice)
Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
NATURE AND SCOPE
Typically reports to the Systems Engineer Manager or Sr. Manager.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Must be legally permitted to work in the United States
The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 1 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
1-3 years of relevant work experience
Professional experience as an Infrastructure Engineer, Network Engineer, Database Engineer, or Security Engineer; familiarity with at least one other discipline, and interest in growing in the remaining disciplines
Experience working as part of a collaborative, cross-functional, modern engineering team
Experience with infrastructure, network, database, or security troubleshooting and remediation
Experience installing and upgrading applications or databases and performing system maintenance
Familiarity with system and environment analysis and design
Familiarity with networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server concepts
Familiarity with debuggers, runtime analysis, library systems, compiled programming, and software update tools
Experience monitoring the operational status and performance of, and configuring as well as tuning, systems, networks, or databases
Experience with operating system commands and utilities as well as scripting
Experience with cloud platforms such as GCP and Azure
Experience supporting a 24×7 retail operation
Knowledge, Skills, Abilities and Competencies:
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Cultivates Innovation: Creating new and better ways for the organization to be successful
Drives Results: Consistently achieving results, even under tough circumstances
Global Perspective: Taking a broad view when approaching issues; using a global lens
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Self-Development: Actively seeing new ways to grow and be challenged using both formal and informal development channels
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations