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IVR Software Engineer at Vail Systems Inc. (Chicago, IL)

Vail Systems Inc.

Full Time

IVR Software Engineer



We believe that all voice interactions have a special power to create great customer experiences even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. Versay Voice Application developers practice this belief every day when they create compelling user experiences through intelligent voice browser applications. Creating these kinds of experiences is both an art and a science and requires people with intuition, creativity and ability to imagine many different user perspectives. We’d like to add a technological leader to the team, a team member that will:



  • Energizes their teammates to continuously improve

  • Possesses strong technical capabilities

  • Enjoys working independently in a fast-paced technical environment

  • Analyzes existing architecture to make consistent improvements

  • Possesses excellent analytical and problem-solving skills

  • Demonstrates curiosity with regards to software

  • Provides on-call support to external customers

  • Works with cross-functional teams to troubleshoot issues


What you can expect to be doing:


As an IVR Application Development Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies. On a daily basis, the most important responsibilities you will fulfill are to:



  • Develop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby, and Groovy

  • Apply advanced knowledge of the Object-Oriented principles and best practices of software development to enhance products and customer experience

  • Perform design and code reviews

  • Learn and implement a wide range of technologies that integrate solutions with customers

  • Transition solutions to internal and external platform teams

  • Prioritize and juggle between multiple projects based on customer needs

  • Communicate with external customers as required



To be considered for this position you must have:



  • A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience

  • 2+ years’ experience as a software developer

  • Proven track record of developing high quality software

  • A strong understanding of Object-Oriented software development techniques

  • Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment

  • Ability to communicate with developers, executive managers and external customers

  • Experience with VXML, ASR, Call Center Telephony, and IVR development platforms, such as Cisco CVP or Genesys

  • Deep understanding of the principles of IVR Voice User Interface design

  • Effective time-management, organizational, and prioritization skills

  • Strong sense of responsibility, accountability, and passion about quality of work, desire to learn and take ownership

  • Very strong verbal and written communication skills


Ideally, you will also be able to demonstrate:



  • Experience in MVC frameworks

  • Experience with Jenkins or other build server

  • Experience with Agile development practices

  • Interest in data collection and analytics

  • An understanding of multiple SDLC practices

  • Proficiency in at least one modern programming language, such as Java, C#, or C++

  • Working with UNIX/Linux/OSX

  • Familiarity with JavaScript, Ruby on Rails, VUI Design

  • Deep understanding of the principles of IVR Voice Interface design