Junior Salesforce Administrator

Title

Junior Salesforce Administrator

Location

Jefferson, LA

Reports to

Senior Salesforce Administrator

Classification

Full Time

FSLA Status

Exempt, Salary

Benefits

401k, Medical, Dental, Vision, Short, Long Term Disability, Life Insurance, Vacation/Sick Leave

EEOC Job Category

Professionals

Relocation


Essential Job Functions

efficiency, internal business process, and reporting.

Competencies

Education/Experience

Physical Demands


Competencies

Education/Experience

Physical Demands

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Junior Salesforce Administrator

PosiGen, LLC

Marketing Full Time

Junior Salesforce Administrator

Title

Junior Salesforce Administrator

Location

Jefferson, LA

Reports to

Senior Salesforce Administrator

Classification

Full Time

FSLA Status

Exempt, Salary

Benefits

401k, Medical, Dental, Vision, Short, Long Term Disability, Life Insurance, Vacation/Sick Leave

EEOC Job Category

Professionals

Relocation


Essential Job Functions

  • Fully understand, support, manage Salesforce and Salesforce processes and provide insight into best practices
  • Respond to customer support tickets promptly, providing concierge-level technical support, documenting resolutions to support requests daily, and escalating tickets as needed
  • Stay up-to-date on the latest Salesforce.com releases, technologies, applications, and integrations
  • Manage standard and custom objects, such as pages, fields, formulas
  • Provide day-to-day end-user support and share best practices and increase Salesforce knowledge across the organization
  • Add and update workflows, rules, formulas, and flows to manage standard and custom objects
  • Ensure issues are identified, tracked, reported and resolved within a timely manner
  • Assist in the development of training plans, materials, and documentation for Salesforce users
  • Monitor user adoption rates and work with Technology team to respond as needed (additional training sessions, communication, modifications, or other resources)
  • Maintain user roles, profiles, security, and access
  • Develop and communicate a schedule for future feature releases/enhancements
  • Prepare required analytical reports/dashboards to support the user teams
  • Develop, implement and ensure compliance with Change Management Process
  • Make recommendations for enhancements and modifications to improve system performance,

efficiency, internal business process, and reporting.

  • Responsible for data management, including mass updates, deletes and extracts in addition to regular de-duping and data clean up
  • Support integrations of Salesforce third party applications
  • Manage feedback to facilitate data architecture that enables cross departmental data analysis and business needs
  • Create and maintain detailed set of instructions and system configuration, flowcharts, and other documentation as needed
  • Travel up to 10% of the time to our out-of-state offices

Competencies

  • Excellent project management, organizational and follow-through skill set
  • Excellent verbal and written communication skills
  • Excellent critical thinking and analytical skills
  • Strong problem-solving skills
  • Strong technical aptitude, comfortable with integrations and writing out business requirements

Education/Experience

  • Bachelor?s degree in (e.g., computer science, computer/software engineering, or similar) and Salesforce Administrator/Developer Certification preferred
  • 1+ years? experience of Salesforce org administration
  • Strong working knowledge of Salesforce.com platform
  • Experience with Salesforce Lightning and Lightning App Builder is required
  • Experience with Process Builder and Flows is preferred
  • Experience with SFDC Data Loader/JitterBit is a plus
  • Experience creating and/or updating Visualforce pages is a plus
  • Experience with Docusign and Drawloop integrations is a plus
  • Experience with Salesforce Extensions for Visual Studio Code is a plus
  • Knowledge of Apex programming is a plus

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required

Competencies

  • Excellent project management, organizational and follow-through skill set
  • Excellent verbal and written communication skills
  • Excellent critical thinking and analytical skills
  • Strong problem-solving skills
  • Strong technical aptitude, comfortable with integrations and writing out business requirements

Education/Experience

  • Bachelor’s degree in (e.g., computer science, computer/software engineering, or similar) and Salesforce Administrator/Developer Certification preferred
  • 1+ years’ experience of Salesforce org administration
  • Strong working knowledge of Salesforce.com platform
  • Experience with Salesforce Lightning and Lightning App Builder is required
  • Experience with Process Builder and Flows is preferred
  • Experience with SFDC Data Loader/JitterBit is a plus
  • Experience creating and/or updating Visualforce pages is a plus
  • Experience with Docusign and Drawloop integrations is a plus
  • Experience with Salesforce Extensions for Visual Studio Code is a plus
  • Knowledge of Apex programming is a plus

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.