Nagra, Inc., (www.nagra.com/dtv) a member of the group of companies affiliated with the Kudelski Group, is seeking a Global IT Support Administrator Intern

Job Responsibilities:

Skills & Qualifications:

Job Type: Internship

Salary: $15.00 to $20.00 /hour

Location:

Work authorization:

Work Location:

Benefits:

Internship Compensation:

This Job Is Ideal for Someone Who Is:

Schedule:

Company's website:

Company's Facebook page:

Benefit Conditions:

Work Remotely:

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Global IT Support Administrator (6-9 month internship)

NAGRA Kudelski Group

Customer Support Internship

Nagra, Inc., (www.nagra.com/dtv) a member of the group of companies affiliated with the Kudelski Group, is seeking a Global IT Support Administrator Intern

Job Responsibilities:

  • Provide and participate in hands on expertise, support and problem resolution on a regular basis while working within the Nagra Global IT Service Desk group.
  • Provide Tier 1 support to internal Nagra employees and Partners by receiving and processing requests for help via telephone and the ITSM ticketing tool
  • Coordinate IT support operations with worldwide IT team of engineers, administrators, and management in all remote offices.
  • Work regularly in the company-wide Service Desk system and processes for management and tracking and selects appropriate database and workflow tools.
  • Respond to internal support requests via telephone, Service Desk ITSM ticketing system, Chat, email and walk-up
  • Confers with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware.
  • Work closely with worldwide IT group and management.
  • Work in conjunction with other Service Desk technicians worldwide.
  • Work independently and with other IT staff in a process-oriented environment to deliver solutions and systems in a timely, professional manner.

Skills & Qualifications:

  • BS/BA in Computer Science or Information Technology (or equivalent) a plus.
  • Minimum of 6 months experience in Information Technology support arenas.
  • Minimum of 1-year experience working with Service Desk related support applications and databases, reporting tools, methodology, disaster recovery, change control processes and procedures.
  • Technical experience on Windows operating systems (Windows 10) desktops and laptops.
  • Technical on experience on iOS mobile devices utilizing Microsoft InTune and Office 365 products.
  • Technical knowledge of Microsoft Office, Office365, and Skype.
  • Linux/Mac experience a plus.
  • PGP Client knowledge a plus
  • Understanding of Service Desk operations, IT best practices, industry trends and customer service.
  • Excellent written and verbal communication skills including reporting.
  • Bilingual in English and French a plus
  • Effective listening skills, ability to follow the direction of IS&T upper management.
  • Ability to effectively communicate clearly and concisely to customers, staff, and upper management.
  • Ability to thrive in high demand, high pressure situations.

Job Type: Internship

Salary: $15.00 to $20.00 /hour

Location:

  • Atlanta, GA 30303 (Required)

Work authorization:

  • United States (Required)

Work Location:

  • One location

Benefits:

  • None

Internship Compensation:

  • Pay

This Job Is Ideal for Someone Who Is:

  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail

Schedule:

  • Monday to Friday
  • 8 hour shift

Company's website:

  • www.nagra.comom

Company's Facebook page:

  • https://www.facebook.com/KudelskiPHX/

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • Temporarily due to COVID-19