Intern, IT Support Administrator in Albany, NY
AMRI provides global contract research and manufacturing services to the pharmaceutical and biotechnology industries.

Join our talented workforce, where a commitment to excellence and a customer focused attitude is everything. We pursue excellence because our work has the power to improve patients’ lives with the pharmaceuticals we develop and manufacture.


In this role, you will:
  • Troubleshoot and resolve end user hardware and software issues within prescribed Service Level Agreements (SLA’s).
  • Install, configure, and troubleshoot end user software applications.
  • Configure and deploy laptops, desktops, and desktop virtualization appliances.
  • Train end-users on use of hardware or software as needed.
  • Assign and manage permissions to network resources including; File Servers, SharePoint, and Microsoft Exchange.
  • Administer and troubleshoot end user desktop virtualization environment and services.
  • Create and manage Microsoft Exchange mailboxes.
  • Manage backup and restoration of network resources.
  • Assist in onsite support for installation, maintenance, and repair of Wide Area and Local Area Network equipment (routers, switches, firewalls).
  • Participate in on call rotation in support of global IT operations and services.
  • Understand IT security and regulatory policies and adhere to these policies while providing support.
  • Keep up to date on current technologies applicable to the work environment using available resources.
  • Participate in projects in support of information technology goals and objectives.

Qualifications

Qualifications and background to be successful in this role:
Preferred

  • Excellent interpersonal skills with the ability to collaborate well with others
  • Knowledge of Help Desk systems and best practices
  • Knowledge of Microsoft Systems Administration, including Microsoft Exchange
  • Knowledge of Virtual Desktop Infrastructure environments
  • Knowledge of data backup and recovery systems/applications
  • Experience in telephone system administration a plus
  • Lenovo system certification is a plus

All interested applicants must apply online. AMRI is an Equal Opportunity Employer, we value diversity and inclusiveness. Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity are encouraged to apply.

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Summer Intern, IT Support Administrator

Albany Molecular Research

Customer Support Internship

Intern, IT Support Administrator in Albany, NY
AMRI provides global contract research and manufacturing services to the pharmaceutical and biotechnology industries.

Join our talented workforce, where a commitment to excellence and a customer focused attitude is everything. We pursue excellence because our work has the power to improve patients’ lives with the pharmaceuticals we develop and manufacture.


In this role, you will:
  • Troubleshoot and resolve end user hardware and software issues within prescribed Service Level Agreements (SLA’s).
  • Install, configure, and troubleshoot end user software applications.
  • Configure and deploy laptops, desktops, and desktop virtualization appliances.
  • Train end-users on use of hardware or software as needed.
  • Assign and manage permissions to network resources including; File Servers, SharePoint, and Microsoft Exchange.
  • Administer and troubleshoot end user desktop virtualization environment and services.
  • Create and manage Microsoft Exchange mailboxes.
  • Manage backup and restoration of network resources.
  • Assist in onsite support for installation, maintenance, and repair of Wide Area and Local Area Network equipment (routers, switches, firewalls).
  • Participate in on call rotation in support of global IT operations and services.
  • Understand IT security and regulatory policies and adhere to these policies while providing support.
  • Keep up to date on current technologies applicable to the work environment using available resources.
  • Participate in projects in support of information technology goals and objectives.

Qualifications

Qualifications and background to be successful in this role:
Preferred

  • Excellent interpersonal skills with the ability to collaborate well with others
  • Knowledge of Help Desk systems and best practices
  • Knowledge of Microsoft Systems Administration, including Microsoft Exchange
  • Knowledge of Virtual Desktop Infrastructure environments
  • Knowledge of data backup and recovery systems/applications
  • Experience in telephone system administration a plus
  • Lenovo system certification is a plus

All interested applicants must apply online. AMRI is an Equal Opportunity Employer, we value diversity and inclusiveness. Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity are encouraged to apply.