Acopia LLC, is seeking an IT/Loan Origination System (LOS) Support Intern for a 3-4 month temporary assignment. The ideal candidate with have a basic understanding of IT systems and applications, including computer software and hardware, internet applications, networks and operating systems.
In this role, you will be providing Level 1 IT/LOS support, such as password resets, new user account setup and borrower portal support. Any problems that cannot be resolved will be escalated and/or redirected to the appropriate party.
Basic qualifications for this role include:
Requirements:

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IT/LOS Support Intern

Acopia, LLC

Customer Support Internship

Acopia LLC, is seeking an IT/Loan Origination System (LOS) Support Intern for a 3-4 month temporary assignment. The ideal candidate with have a basic understanding of IT systems and applications, including computer software and hardware, internet applications, networks and operating systems.
In this role, you will be providing Level 1 IT/LOS support, such as password resets, new user account setup and borrower portal support. Any problems that cannot be resolved will be escalated and/or redirected to the appropriate party.
Basic qualifications for this role include:
  • Proficient use of MS Office Products
  • Strong customer service skills
  • Ability to grasp problems quickly, use knowledge base, user forum and other resources to research and resolve problems
  • Capable of multi-tasking in a fast-paced environment and work as part of a team
  • Strong oral and written communication skills
  • Self-motivated and capable of working independently with minimal supervision
  • Ability to deal appropriately with confidential information
  • Above average attention to detail
Requirements:
  • The position will start on a part-time basis in late March or early April. During this time, you will be training with the IT/LOS Staff.
  • Approximate hours will be 20-25 per week during training period. Schedule can be flexible during this time.
  • Full-time hours are required from May through July. Business hours are 8:30 am – 5:30 pm
  • This is a paid internship
  • Position is located at Acopia, LLC in Goodlettsville, TN