Join the Silicon Valley SaaS leader that is powering the Subscription Economy! Founded in 2007, Zuora is one of the hottest SaaS companies in Silicon Valley. Boasting 600+ employees worldwide and over $250M in funding from top-tier investors, we've built an industry-leading Relationship Business Management platform that fuels the Subscription Economy. At Zuora, we believe you need a truly exceptional team in order to build a top notch SaaS service. Zuora is chock-full of game changers, innovators and leaders who want to be part of the next wave of successful tech companies. The Strategic Solutions Group combines engineering skills and business acumen to deliver the next generation cloud platform. The platform extends the core Zuora SaaS offering by providing a framework for application engineers to develop on. The group is always looking for ways to innovate and new technology to incorporate, while serving an exponentially growing user base currently in the thousands. Zuora is looking for an energetic organized technologist to join the spring/summer 2020 internship program and be a part of our Customer Support team. You will be assisting with day to day customer operations work and working on exciting projects, while bringing cutting edge solutions to the Zuora Customer Support team. Additional Information: As a Zuora Customer Support team member, you will gain a valuable understanding of how a market leading SaaS startup company manages its customers, products, and resources on a global scale.You will be a part of the success story on a daily basis, while addressing challenging tech issues and learning how to methodically prevent them from happening. You will walk away with the knowledge and experience that will help you propel your career in a high tech industry. So come and join the coolest team at Zuora.

Responsibilities

Requirements

", "datePosted" : "2020-03-24 04:15:00.004664", "validThrough" : "2020-06-24T04:15:00.004664Z[Etc/UTC]", "employmentType" : "INTERN", "hiringOrganization" : { "@type" : "Organization", "name" : " Zuora", "logo" : "" }, "jobLocation": { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Redwood City", "addressRegion": "CA", "addressCountry": "US", "postalCode": "94065" } } }
Support Intern

Zuora

Customer Support Internship

Join the Silicon Valley SaaS leader that is powering the Subscription Economy! Founded in 2007, Zuora is one of the hottest SaaS companies in Silicon Valley. Boasting 600+ employees worldwide and over $250M in funding from top-tier investors, we've built an industry-leading Relationship Business Management platform that fuels the Subscription Economy. At Zuora, we believe you need a truly exceptional team in order to build a top notch SaaS service. Zuora is chock-full of game changers, innovators and leaders who want to be part of the next wave of successful tech companies. The Strategic Solutions Group combines engineering skills and business acumen to deliver the next generation cloud platform. The platform extends the core Zuora SaaS offering by providing a framework for application engineers to develop on. The group is always looking for ways to innovate and new technology to incorporate, while serving an exponentially growing user base currently in the thousands. Zuora is looking for an energetic organized technologist to join the spring/summer 2020 internship program and be a part of our Customer Support team. You will be assisting with day to day customer operations work and working on exciting projects, while bringing cutting edge solutions to the Zuora Customer Support team. Additional Information: As a Zuora Customer Support team member, you will gain a valuable understanding of how a market leading SaaS startup company manages its customers, products, and resources on a global scale.You will be a part of the success story on a daily basis, while addressing challenging tech issues and learning how to methodically prevent them from happening. You will walk away with the knowledge and experience that will help you propel your career in a high tech industry. So come and join the coolest team at Zuora.

Responsibilities

  • Analyze Customer Support data for possible improvements.
  • Assist with Special Projects.
  • Help move data between different Customer Support tools.
  • Troubleshoot and resolve assigned tickets for Support tool issues.
  • Run and create reports to help keep the team aware of trends.
  • Create and update documentation for Customer Support procedures.
  • Clean up data structures in various support team tools.
  • Assist managing user access to various support tools.
Requirements

  • Aptitude for and desire to learn new technologies.
  • Basic Knowledge of OS X and Windows 10 operating systems.
  • Understanding of the fundamentals of computer networking.
  • Basic experience and knowledge of Google Sites a plus.
  • Basic experience and understanding of customer support ticketing systems a plus.
  • Zendesk knowledge is a plus.
  • Understanding of Google sheets and working with data is a plus.
  • Strong Work Ethic.
  • Love of technology.