Jr. Salesforce Administrator

Amazon.com Services LLC

Marketing Full Time

  • Bachelor’s degree
  • Experience working with the Salesforce platform
  • Background in customer support or customer service

Amazon Corporate Affairs is seeking a Junior Salesforce Administrator to support its growing Operations team. This rapidly-growing business within the Global Corporate Affairs (GCA) organization offers a creative, fast-paced, entrepreneurial work environment. GCA Salesforce Administrators are customer obsessed and work to provide the best possible support experience for our users. They proactively engage with internal customers to understand their business needs and deliver high-quality CRM support in a timely manner. They manage all Salesforce support cases, maintain existing system features/products for the business, and drive global quality improvement processes. GCA Salesforce administrators work independently but also partner with other Salesforce administrator and developers on new projects to improve team efficiencies, customer experience, and usability across the organization.

Responsibilities
  • Prioritize and cultivate a positive user support experience
  • Manage and work the GCA Salesforce support queue by promptly triaging cases, answering end-user questions, fulfilling requests, and resolving system incidents in a timely and customer centric manner
  • Maintain user roles, security, profiles, workflow rules, etc
  • Regularly perform database de-duping and cleanup procedures
  • Assist in monitoring data quality and integrity. Execute data migration/cleansing projects
  • Take initiative to improve support processes, decreasing delivery time, and improve customer satisfaction. Look for ways to automate manual processes and increase self-service capabilities
  • Collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders
  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity
  • Provide prompt and complete resolution to technical challenges and business issues
  • Drive and increase customer adoption and ensure satisfaction

  • Experience managing and triaging user-submitted tickets via a ticketing system
  • Understanding of relational database architecture and standard CRM system structure
  • Salesforce Administrator Certification, Salesforce Platform App Builder Certification, or equivalent experience
  • Experience working with large-scale, complex datasets
  • Experience using Salesforce data tools such as Data Loader
  • Solid understanding in business analysis including demonstrated use of intermediate Excel skills (Pivot Tables, VLookups)
  • Demonstrated experience developing and improving operational processes to drive business efficiencies
  • Proven ability to build effective partnerships with business owners and technical partners
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.