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User Research Assistant Intern

TSYS

Customer Support Internship

Summary

TSYS is the leading third party processor globally, and it well positioned for the future as a stable but dynamic leader in the payments technology industry.

We are currently looking for dynamic and energetic hires for a variety of roles for positions during the summer of 2020. These are opportunities to interact with the business lineโ€™s senior leadership. We currently have opportunities in our Issuer Product Group for a User Research Assistant. will support user research for TSYS Issuer Product Group, primarily the TSYS Developers application.

Ideal candidates will have the following skills and attributes:

Will support user research for TSYS Global Product and Innovation, primarily the TSYS Customer Support Application.

  • Design and conduct usability testing, heuristic evaluation, cognitive walkthroughs
  • Perform audience and task analysis and development of personas
  • Design and conduct user research, including field observations & interviews, cognitive inquiries, user surveys, stakeholder & SME interviews, card sorting, task analysis, focus groups
  • Perform competitor and industry analysis
  • Analyze Web log, call center, and other diagnostic usage and performance data
  • High level of energy and initiative
  • Passion for learning
  • Ability to excel in fast paced, high demand environment
  • Solid research skills, particularly in digital environments and tools
  • Solid analytical skills
  • Clear, proactive verbal and written communications skills and habits
  • Ability to effectively build relationships with peers, management and our clients
  • Proven time management skills including the ability to effectively manage competing deadline from multiple sources

Education & Experience

Minimum Requirements

Currently enrolled in a four year college program

Current or upcoming seniors โ€“ strongly preferred

Eligible candidates must currently be enrolled in the Human Computer interaction program at Georgia Tech or Clemson Universities.

Preferred Skills

Bachelor or Masters in Human-Computer Interaction, Human Factors, Cognitive Psychology, Cognitive Science, or related field, or equivalent experience or certifications

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US Applicants:
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.