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Level 1 Technical Support - Intern

Momentum IT Services

Customer Support Internship

The Level I Support Technician - Intern role provides remote and onsite technical support as well as planning, scheduling and execution of new customer on-boards and current customer projects. We are looking for an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize, schedule and execute tasks without micro-management. The role will involve basic desktop and system administrator skills. This part-time/intern position could turn into a try and hire for a permanent position for the right employee. Permanent positions include health benefits, 401K, and other benefits.

Essential Functions

  • Run timers and track time each day.
  • Create, schedule and work to resolve service tickets and projects each day.
  • Compose logical and grammatically correct written summaries of performed work each day.
  • Help ensure day-to-day operations of customer's IT Infrastructure.
  • Answer inbound service phone calls as necessary
  • Basic installation, configuration and support of the Windows operating system and various windows-based customer applications.
  • Basic installation, configuration and support of Windows server administration roles (Active Directory, DHCP, DNS, DFS, Print Server, File Server).
  • Basic installation, configuration and support of the following hardware device types: servers, workstations, monitors, switches, routers, firewalls, printers, scanners, faxes, VoIP phone systems, video surveillance systems, Wi-Fi systems, NAS devices, Backup systems.
  • Basic Virus and Malware remediation.
  • Basic documentation skills of customer networks
  • Any other task or duty as assigned or required.

Competencies

  • Teamwork
  • Discipline
  • Attention to Detail
  • Problem Solving Skills
  • Written/Verbal communication proficiency
  • Accountability and Dependability
  • Adaptability and Flexibility
  • Customer Focused
  • Self Management
  • Time Management
  • Development and Continual Learning
  • Ethical Conduct

Preferred Education, Experience, and Certifications

  • A+, Network+ Certifications
  • Basic networking familiarity
  • Networking/switching hardware
  • Associates degree or higher in Computer Science or related field
  • Hands on experience with MOST of the following:
  • Windows 7, Windows 8, Windows 10
  • Server 2008, Server 2012, Server 2016
  • Active Directory
  • Exchange 2010, Exchange 2013, Exchange 2016
  • Microsoft Office Suites
  • Microsoft Office 365
  • Microsoft Terminal Servers
  • Hyper-V or VMWare
  • VoIP Systems
  • Mac OS X (Not Required)

Soft Skills Required:

  • Communication – The ability to communicate patiently and clearly with people at all technical levels.
  • Problem solving – The ability to get to the root of the problem and move forward with a solution or workaround in a timely, logical manner.
  • Lifelong learner – Must have a desire to continue learning new products and improving skills through online training and pursuit of certifications.

Job Types: Part-time, Internship

Salary: $12.00 to $19.00 /hour

Work Location:

  • One location

Hours per week:

  • 20-29

Typical start time:

  • 8AM

Typical end time:

  • 5PM

Internship Compensation:

  • Pay

This Job Is Ideal for Someone Who Is:

  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture