IT Support Intern

Optimus Ride

Customer Support Internship

About Optimus Ride
Optimus Ride is a self-driving vehicle startup working to enable safe, sustainable, and equitable mobility solutions. Our mission is to transform cities and pave the way for a more sustainable future through the introduction of self-driving technologies.

Optimus Ride headquarters are located in the Boston Seaport District. Our team hails from a diverse set of backgrounds, and cumulatively has decades of experience building self-driving vehicles, electric vehicles, manufacturing robots, surgical robots, autonomous drones, underwater robots, and more. We aim for a highly collaborative, hands-on, and open environment where peers learn from each other while building technologies for real-world environments.

Transportation is for everyone, and we create a better product when our team reflects our users. We constantly strive for a culture where under-indexed groups are welcome and can flourish.

Optimus Ride is looking to hire an IT Support Intern to join our Boston office and assist employees with their information technology needs.

Responsibilities

  • Assist employees with their information technology needs
  • Install and configure computers, peripherals, communications devices, and other IT equipment
  • Maintain and support network, telecommunication, and AV systems hardware and software
  • Provision resources for new hires (e.g. setting up laptops, configuring operating system)
  • Diagnose and resolve technical hardware and software issues
  • Document resolutions and actions taken
  • Other related duties as assigned

Requirements

  • Working toward a degree in an IT discipline
  • Experience with Linux, Windows, and OS/X
  • Experience with troubleshooting computer network and wifi issues
  • Exceptional customer service skills
  • Strong analytical and problem solving skills
  • Strong oral and written communication skills
  • Ability to learn and adopt new technologies and skills as needed
Optimus Ride provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits and Working Environment
At Optimus Ride, we strive to support our employees by offering competitive compensation, comprehensive benefits and a world class working environment that is centered around the team. We nurture creativity and provide expansive opportunities for growth and development.