Tourism and Support Management Resource Assistant Intern

MobilizeGreen

Customer Support Internship

Join us. Do work that matters!

In partnership with the U.S. Forest Service Rocky Mountain Region, MobilizeGreen seeks a 26-week Tourism and Support Management Resource Assistant Intern to work in the Recreation, Lands, Minerals and Volunteers Unit (RLMV) in Lakewood, CO. This Resource Assistant (RA) position will concentrate on sustainable tourism, customer service, and information delivery outreach. Work will be accomplished at the Regional Office, the Public Lands Information Center (BLM) and any field or partnership office as appropriate. The (RA) will regularly attend meetings such as the RLMV Unit Staff, RLMV recreation only bi-weekly, Recreation.gov Data Team, Scenic Byway and ORIC partnership, and Recreation Fee Advisory Board meetings and participate in conference calls such as the regional Recreation Staff, and national Tourism/Interpretation, Recreation.gov and Recreation Enhancement Act (REA) Coordinators. In addition to the assigned primary duties there will be opportunities for exploring other disciplines within the Forest Service and personal growth. We are committed to creating a diverse environment and diverse applicants with relevant education or experience are encouraged to apply.

Location: Rocky Mountain Region, Regional Office 1617 Cole Boulevard, Lakewood, CO 80401

Term: 26-weeks. Full-time (40 hours/week)

Benefits:

  • $680 per week living allowance (stipend)
  • Hands on learning and job training experience
  • Site travel and monthly housing stipend eligible
  • Health insurance eligible
  • 2-year direct hiring certificate with the Forest Service (with successful completion, including meeting 960 hour requirement)
  • Mentorship for career and professional development

Duties and Responsibilities:

Customer Service:

  • Supports field staff with programmatic details for Recreation.gov, the Field Ranger program, Scenic Byways, Christmas Trees, and Visitor Information Services (VIS).
  • Maintains the R2VIS network, troubleshoots problems, and provides direction and advice for Recreation.gov, visitor information services, America The Beautiful Passes and Christmas Trees programs.
  • Assists in developing and maintaining the Region's Field Ranger program for information, interpretation, and customer service delivery; and local community engagement.

Tourism:

  • Assists Regional Office staff with developing a tourism program strategy for the Region and networks with field staff, partner organizations and other partnering agencies to support tourism related activities - especially in local communities.
  • Assists with collecting, managing and reporting recreation data for Recreation.gov and the Recreation Information Database (RIDB); and Facility and User Roles management.
  • Assists with the Region's recreation fee program proposals, Christmas Tree cutting program and local community involvement, ePermitting, cabins and lookouts, passes and permits and other duties as assigned concerning the Region's overall fee program.
  • Supports field units and the RLMV staff with Scenic Byways programs, participates in the Scenic Byways partnership, and assists field staff and individual Scenic Byway Boards with requests for National Scenic Byway designation.
  • Provides knowledge and guidance in Adventure Tourism management.
  • Grant-writing (ability to learn or has the skill).

Outreach:

  • Assists with maintaining the partnership network and agreements and the visitor information services program with the Outdoor Recreation Information Center (ORIC) partnership and developing a possible new Public Lands Information and Education Center (location TBD)
  • Assists with developing conservation education programs through the It's All Yours campaign (especially 4th grade curriculums) and integrating it with the Every Kid Outdoors program
  • Assists RLMV staff with appropriate outreach events (includes ski area events, trade shows, and other events) and promotes the Forest Service through the It's All Yours, Leave No Trace, Tread Lightly! and Stay The Trail campaigns and visitor information
  • Promotes wildfire prevention and land stewardship ethics through the Smokey Bear wildfire prevention and Woodsy Owl land stewardship programs

Experience and Qualifications:

  • Graduate student working towards a master's degree in tourism or a recent graduate student with degree in a similar field.
  • Strong writing skills with demonstrated writing ability
  • Ability to work both independently and with others collaboratively on projects.
  • Deep interest in tourism/customer service and the U.S. Forest Service.

Work Environment: May be required to travel and work in the backcountry and other remote locations on the forest, independently, and in teams. Field work and administrative work in an office.

To Apply:

  • Resume
  • Cover letter explaining your interest in the position and why you would be a good match
  • 3 references