Help Desk - IT Support Tech - Jr. Systems Admin

AI Fire

Customer Support Full Time

AI Fire is a leading provider of fire and life safety services in the U.S. We offer national account services via our vendor network at Academy Fire and serve local and regional customers through Impact Fire’s employed technicians.

Our hybrid model allows us to simultaneously cater to national, multi-site customers who wish to outsource the vendor management process and support customers who prefer a direct relationship with fire protection professionals.

AI Fire is seeking a Help Desk/IT Technician to provide IT support to end users company wide, both local and remote. Based out of our national account headquarters in Lynbrook, NY, they will be responsible for responding to telephone, email, and personnel requests for technical support and handle research, isolation, and resolution/escalation of any IT related issues. They will also perform general maintenance tasks on IT systems, configure and deploy new computers, and assist with enterprise projects.
Responsibilities•
Provide technical support and assistance to local and remote users in multiple office locations for IT support requests relating to computer hardware, software, networks, and peripherals

Communicate and perform troubleshooting with end users using email, phone, and remote support software

Prevention and remediation of malware and virus infection

Document troubleshooting steps and resolution details for IT support requests

Draft and publish KB documents as needed for FAQs and procedures

Deploy and configure desktop and notebook computers for use on company network

Coordinate purchasing of computer hardware, software, and peripherals

Manage computer and user objects in Active Directory environment

Manage user mailboxes and distribution groups running in an Exchange environment

Manage user accounts in Microsoft Dynamics 365 CRM portal

Assist with organization-wide networking and systems projects
Qualifications•
Proficient with Microsoft Office products

Strong knowledge of Microsoft Windows client operating systems (7, 10)

Strong critical thinking and analytical problem-solving skills

Familiarity with Microsoft RemoteApp and Desktop Connections

Familiarity with Microsoft File and Printer Sharing

Basic understanding of wired/wireless networking concepts, general troubleshooting steps and network tools

Basic understanding of networking protocols (i.e. DHCP, DNS, TCP/IP)

Experience with troubleshooting and repair of desktop/notebook PCs and peripherals

Experience with troubleshooting printers and MFCs

Experience working in Microsoft Active Directory environment, primarily administration of computer and user objects

Some routing, switching and firewall experience preferred

Working knowledge of Microsoft Windows Server environments (2012+) preferred

Experience with using PowerShell to run scripts and automate administrative tasks strongly preferred
Requirements•
High school diploma or GED required; college graduate preferred

College degree in computer science or related field strongly preferred

2+ years working in IT support or relevant profession

Occasional travel to remote sites

Excellent verbal and written
communication skills to interact with all levels within an organization

Must be able to work independently as well as with a team

Strong ability to multi-task and prioritize workloads

Excellent organization and attention to detail
Preferred Certifications•
A+ Certification – CompTIA

Network+
Certification - CompTIA

MCITP
– Microsoft Certified IT Professional

MCP –
Microsoft Certified Professional

MCDST
– Microsoft Certified Desktop Support Technician

MCTS –
Microsoft Certified Technology Specialist
About AI Fire
AI Fire is a rapidly growing Long Beach, CA based fire and life-safety systems company with offices in 12 states. Our subsidiaries include: Academy Fire and Impact Fire Services.

AI Fire offers competitive pay based on skills and experience, a comprehensive benefits package, including medical, dental, vision, a 401(k) with company match, Short and Long-term Disability, Paid Time Off, and holidays.

For consideration please apply on-line.
EOE