DATA ENTRY / CUSTOMER SERVICE SUPPORT INTERNSHIP

Lake Restoration, Inc.

Customer Support Internship

JOB PURPOSE:

Ensure accurate and timely fulfillment of product orders placed by phone or online. It will involve working alone and collaborating as part of a team. The work environment in fast-paced. Ability to keep on task is a must. This position will start shortly after the school year ends and will end in early August.

REPORTS TO: Marketing and Sales Manager

SUMMARY OF ESSENTIAL DUTIES & RESPONSIBILITIES:

· Enter sales orders, receive payments and process credit card transactions.

· Assist customers with package tracking or shipping notifications

· Work with customers via email, phone or chat

· Maintain paper files of product orders.

· Assist Service Coordinator with preparing and updating field service books, and notifying customers of treatments

· Interoffice correspondence between sales, service and marketing departments

· Adhere to company policies.

· Performs other related duties and assignments as required. This may include assisting customers with product selection, by phone or in-store.

POSITION REQUIREMENTS:

  • Education – High school diploma or equivalent
  • Responsible with strong work ethic
  • Strong interpersonal written and oral communication skills
  • Initiative and ability to accomplish tasks without direction
  • Must have strong PC skills and ability to work with Microsoft products
  • Adhere to company policies

OTHER: This position requires the ability to meet deadlines, thus a flexible schedule is necessary. Evening and/or weekend hours may be required. Must meet attendance standards. The ability to handle multiple tasks and to prioritize their importance is required.

PHYSICAL ENVIRONMENT/WORKING CONDITIONS: This position is based in an office area. It will involve working alone and collaborating as part of a team. The work environment is fast-paced. Ability to keep on task is a must. This position is full-time, seasonal, with occasional overtime.

EQUIPMENT/MACHINERY USED: Personal computer, all MS Office products, Sage software products and other office equipment including fax, copier, telephone and postal equipment.

PHYSICAL DEMANDS: This position may involve lifting up to 50#. Repetitive typing and sitting for periods of time.

COMPENSATION: Hourly wage and overtime.

WORK WEEK: The hours range from 35 to 40 hours per week.

Job Types: Full-time, Temporary, Internship

Work Location:

  • One location

Benefits:

  • None

Employment Length:

  • 4 - 6 months

Typical start time:

  • 8AM

Typical end time:

  • 5PM

Internship Compensation:

  • Pay

Schedule:

  • Monday to Friday
  • Day shift
  • 8 hour shift