2020 Summer Internship - End User Support Services

Federal Reserve Bank of Cleveland

Customer Support Internship

2020 Summer Internship - End User Support Services-261292
Federal Reserve Bank of Cleveland
Primary Location OH-Cleveland
Full-time / Part-time Full-time
Employee Status Temporary
Overtime Status Non-exempt
Job Type Internship
Travel No
Shift Day Job
Job Sensitivity Tier II - No Credit Check
The Federal Reserve Bank of Cleveland is part of the nation’s central bank. We’ve provided many opportunities for professional growth during our history.

For twenty years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.
Join our team!
Take your Technology skills to the next level by contributing to work in one of our IT areas by enhancing your Java or .net programming skills,or analyzing business problems. We are seeking a student to work in the following area:
  • End User Support
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End User Support Internship:
Assist in providing end user support either with specialized desktop and/or mobile services in a fast paced environment. Includes troubleshooting non-complex technology issues for team members, hardware setup/builds, and deployment of software. Provide guidance to business stakeholders and technology partners regarding hardware and software solutions and problem resolution.


Internship Requirements:
  • Working towards a Bachelor's degree in Computer Science, Computer Engineering, Information Systems, Information Security or MIS with at least one semester remaining in school upon completion of the internship
  • Preferred minimum GPA of 3.0
  • Must be proactive, self-directed, strong attention to detail and organized
  • Excellent planning/documentation skills
  • Ability to multi-task in a fast-paced environment
  • Ability to partner in a highly collaborative atmosphere
  • Self-starter with strong leadership skills, including verbal, written, and interpersonal communication skills
  • Strong analytical, multitasking, organization, problem solving and time management skill
  • Students in F-1 or J-1 status are not eligible for internship