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2020 Customer Support Analyst Intern

Textron Specialized Vehicles

Customer Support Internship

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities:
  • Gain knowledge in the major areas of customer service to create a holistic view of responsibilities of aftermarket.
  • Collaborate with several Customer Service departments (Warranty, Logistics, Vendor Recovery) to present process improvements and increased efficiencies within Customer Service.
  • Strike the balance between the needs of the customer and Customer Service policies, while maintaining customer satisfaction.
  • Coordinate schedules, crating requirements, and shipment preparation with Logistics warehouse and shipping personnel.
  • Perform warranty analysis for components, vehicles, and customers as needed.
  • Other projects as assigned.


Qualifications
  • Education: Pursuing a bachelor’s degree
  • GPA: 3.0 or higher required
  • Software knowledge: Microsoft Office Applications (Word, Excel, PowerPoint)

EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Job Field: Product Support
Primary Location: US-Georgia-Augusta
Recruiting Company: Textron Specialized Vehicles
Schedule: Full-time
Job Level: Individual Contributor
Shift: First Shift
Job Posting: 01/15/2020, 1:54:49 PM