IT Support Intern

Apexx Group, LLC

Customer Support Internship

Overview

We are seeking technically skilled candidates with excellent interpersonal skills for the IT Technical Support Internship. At a high level, this person will troubleshoot technical issues on both individual computers as well as maintain networking, file servers and online databases. They will also provide feedback/recommendations and support the roll-out of new applications and updates, among other duties supporting internal needs as well as client needs.

Description

Intern duties may vary by active projects. Duties may include, but are not limited to:

  • Identifying hardware and software solutions
  • Troubleshooting technical issues
  • Diagnosing and repairing faults
  • Resolving network issues
  • Installing and configuring hardware and software
  • Speaking to customers to quickly get to the root of their problem
  • Talking customers through a series of actions to resolve a problem
  • Following up with clients to ensure the problem is resolved
  • Replacing or repairing the necessary parts
  • Supporting the roll-out of new applications
  • Maintaining, updating and deploying new databases
  • Providing support in the form of procedural documentation
  • Managing multiple cases at one time
  • Testing and evaluating new technologies
  • Conducting electrical safety checks on equipment

Position Qualifications/Requirements

  • Pursuing a Degree in Computer Science or Information Technology
  • Prior experience in tech support, desktop support, or a similar role
  • Proficiency in Windows/Linux/Mac OS (Mac OS can be trained)
  • Experience with remote desktop applications
  • Experience with databases both design and development (FileMaker a plus, but not required)
  • Attention to detail and good problem-solving skills
  • Excellent interpersonal skills
  • Good written and verbal communication

Compensation & Benefits

Apexx Group, LLC offers $12-$14 per hour and a flexible work environment for our interns. Prefer a candidate able to work 15-20 hours/week. Hours can be scheduled Monday – Friday between 7AM – 6PM. College credits are optional, at the direction of guidelines university/tech school.

Job Type: Internship

Salary: $12.00 to $14.00 /hour

Work Location:

  • One location

Benefits:

  • Flexible schedule

Schedule::

  • Monday to Friday