IT Support Associate - Intern

Project Hospitality

Customer Support Internship

IT Support Associate - Intern

Work Schedule: Part-time, 3 days a week, 9:00 a.m. - 5:00 p.m.

SUMMARY:
The IT Support Associate will provide customer support and IT assistance to program staff as needed. Will be responsible for onsite and remote technical end-user support including but not limited to Microsoft Windows, Microsoft Office, Google G-Suite, and Mobile devices on IOS and Android platforms.

RESPONSIBILITIES:

  • Provide customer support and IT administrative assistance to all program staff as needed.
  • Troubleshoot, repair and install computer systems (PC) and mobile devices (iOS / Android).
  • Performing software updates and backups when requested.
  • Answer, evaluate, and prioritize incoming ticket/calls, e-mails, and on site visit requests for users’ experiencing problems with computer hardware, software and peripherals, networking and other computer related problems.
  • Address customers professionally in; ask questions to quickly determine nature of problems; follow up with customers to ensure issues have been resolved.
  • Resolve internet problems with Local Area Networks (LAN) and Wide Area Networks (WAN).
  • Take initiative for all IT help requests without being prompted.
  • Assist in planning and implementation of multi-scale projects as needed.

QUALIFICATIONS/REQUIREMENTS:

  • Currently pursuing a degree in: Computer Science, Software Engineering, Information Systems, MIS, Business Information Systems, Business or Engineering with IT focus (other related majors may be considered) Minimum GPA 3.0 IT related experience a plus.
  • Ability to learn new technologies and processes information quickly.
  • Ability to adapt to changes in timelines and sequences.
  • Excellent verbal and written communication skills.