Application Support Intern

Enel X

Customer Support Internship

Overview: [Enel X, a leading provider of Demand Response and Battery Storage Systems, has an immediate need for an Application Support Intern to join our world-class Global Operations team. This is a highly visible role where you will utilize your troubleshooting and communications skills to provide technical support to internal staff for the applications we develop in-house. You will work closely with our application support analysts as well as our software engineers to investigate problems in our software and resolve them in a timely manner. You will work out of a ticketing system for managing incoming requests, and will run SQL queries, API queries review Splunk logs and other low-level techniques to determine root cause for application issues.]Responsibilities: [- Respond to user requests for support through email and our ticketing system (Salesforce), and provide clear documentation as you resolve the software user issues- Run routine production support processes to keep the system healthy- Communicate with users in-person, through email, instant messaging, or using teleconferencing tools, to ensure a clear understanding of the issue- Create good documentation on the resolutions to the issues you solve- Learn new systems and tools as they are developed and released by our Engineering teams- Attend product launch meetings to ensure knowledge is properly transferred and documented from the Engineering to Support teams- Recommend improvements to processes or tools.- Provide exceptional service to our internal customers.- Provide status updates to the Application Support and Operations teams regarding work accomplished and potential roadblocks.]Qualifications: [- Student or recent graduate of 4-year undergraduate program in Engineering, Economics, Statistics, Computer Science, or another analytic field, or demonstrated extensive analytic abilities.- Excellent computer skills, including mastery of Microsoft Excel and PowerPoint- Desire to learn new technologies.]