Internship - Desktop Support Technician

Amadeus IT Group SA

Customer Support Internship

Amadeus’ purpose is to power better journeys, using the latest technologies to develop solutions for our customers. We sit at the heart of every travel journey – journeys that are personalized, rewarding and purposeful.

We are one of the world’s top 10 software companies with a global team of 19,000 professionals of 145 nationalities, working across 190 countries. The future of travel has never been more exciting!
With us, you won’t just be shaping your own career, you will be shaping the way the world moves. Do you want to be a part of it? Great, then join us!

I. Summary of the role

A Service Delivery and Support Intern Desktop Support Technician is responsible for 2nd level desktop support of internal Amadeus users. This position is also responsible for preparation, installation, and maintenance of user workplace equipment (desktops/laptops) and ancillary peripherals including IP telephones as well as for the moving of equipment between office cubicle locations. Maintenance activities will include removal and replacement of computer components as well as working with computer vendor technical support desks and provisioning services.

II. Main Responsibilities

  • Provide 2nd-level support for internal Amadeus users workplace equipment problem reports and break-fix.
  • Provide installation and moving services for desktop/laptop computer equipment.
  • Manage periodic maintenance and upgrades for desktop/laptop systems as appropriate.
  • Work with SMS/OA team to maintain accurate and up-to-date documentation for user problems.

III. Requirements

Education:

Working towards and/or completed Bachelor's degree - BSC in Computer Science, A+ certification or equivalent technology experience. Master's degree - Plus

Relevant work experience:

  • Entry level to 1+ years experience in analysis and troubleshooting of workstation equipment.
  • Entry level to 1+ years experience in management of Windows operating systems.
  • Entry level to 1+ years experience working in computer technical support
  • Entry level to 1+ years experience with Amadeus-specific applications and subsystems
  • Experience with LAN technologies and protocol administration (TCP/IP preferred)
  • Experience with Microsoft Active Directory management and administration.
  • Excellent communication skills with non-technical personnel

Business understanding:

  • This position has no payroll or operating budget responsibilities
  • Entry level critical and analytical thinking skills for problem analyzes
  • Refines, supports and implements best practices
  • Promotes value awareness of problem impact
  • Maintains user level support documentation
  • Able to make sound decisions and directives in problem solving
  • Able to work with others in decision-making and consensus-building
  • Able to work congenially in customer-support situations
  • This position has no payroll or operating budget responsibilities
  • Entry level critical and analytical thinking skills for problem analyses
  • Refines, supports and implements best practices
  • Promotes value awareness of problem impact
  • Maintains user level support documentation
  • Able to make sound decisions and directives in problem solving
  • Able to work with others in decision-making and consensus-building
  • Able to work congenially in customer-support situations
  • This position has no payroll or operating budget responsibilities
  • Entry level critical and analytical thinking skills for problem analyses
  • Refines, supports and implements best practices
  • Promotes value awareness of problem impact
  • Maintains user level support documentation
  • Able to make sound decisions and directives in problem solving
  • Able to work with others in decision-making and consensus-building
  • Able to work congenially in customer-support situations
  • This position has no payroll or operating budget responsibilities
  • Entry level critical and analytical thinking skills for problem analyses
  • Refines, supports and implements best practices
  • Promotes value awareness of problem impact
  • Maintains user level support documentation
  • Able to make sound decisions and directives in problem solving
  • Able to work with others in decision-making and consensus-building
  • Able to work congenially in customer-support situations

Skills :

Computing : MS Word, Excel, Powerpoint, Windows Operating Systems, iOS

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.