Application Support Intern

EnerNOC

Customer Support Internship

Enel X, a leading provider of Demand Response and Battery Storage Systems, has an immediate need for an Application Support Intern to join our world-class Global Operations team.

This is a highly visible role where you will utilize your troubleshooting and communications skills to provide technical support to internal staff for the applications we develop in-house. You will work closely with our application support analysts as well as our software engineers to investigate problems in our software and resolve them in a timely manner. You will work out of a ticketing system for managing incoming requests, and will run SQL queries, API queries review Splunk logs and other low-level techniques to determine root cause for application issues.

Responsibilities

  • Respond to user requests for support through email and our ticketing system (Salesforce), and provide clear documentation as you resolve the software user issues
  • Run routine production support processes to keep the system healthy
  • Communicate with users in-person, through email, instant messaging, or using teleconferencing tools, to ensure a clear understanding of the issue
  • Create good documentation on the resolutions to the issues you solve
  • Learn new systems and tools as they are developed and released by our Engineering teams
  • Attend product launch meetings to ensure knowledge is properly transferred and documented from the Engineering to Support teams
  • Recommend improvements to processes or tools.
  • Provide exceptional service to our internal customers.
  • Provide status updates to the Application Support and Operations teams regarding work accomplished and potential roadblocks.

Qualifications

  • Student or recent graduate of 4-year undergraduate program in Engineering, Economics, Statistics, Computer Science, or another analytic field, or demonstrated extensive analytic abilities.
  • Excellent computer skills, including mastery of Microsoft Excel and PowerPoint
  • Desire to learn new technologies.