IT Support Intern

X-Chem

Customer Support Internship

X-Chem Pharmaceuticals IT Support Intern

We are seeking motivated individuals who are interested in an internship in the IT department at
our privately held biotech company. The IT Support intern will work closely with IT staff on ongoing
IT support services, operations, projects and initiatives to improve X-Chem’s IT experience. The IT
Support intern will also learn to provide daily IT support for standard activities and operations.
In this role, you will work with peers to provide user support and assist with day-to-day technical
support to employees for internal PC’s, system software and hardware. Must be capable of working
according to defined processes and procedures.

Responsibilities will include:

Provide direct employee support via walk-up, email, and phone

Imaging and configuration of laptops and desktops

Identifying, researching, and resolving technical issues

Inventory management

Handling tickets and escalating when necessary

An important aspect of the job is to work with the goal of continually improving and
streamlining current practices


What we are looking for:

Proven ability to effectively interact with end-users in identifying and resolving technical
issues

Ability to multi-task while maintaining an appropriate level of professionalism and
composure

Proactive and resourceful in troubleshooting issues

Knowledge in maintenance and troubleshooting of desktop hardware and software
(Windows 7 and 10), Microsoft Office, Active Directory, and Exchange account
administration a plus.

Currently enrolled in a Computer Science or IT related program (preferred)

EEO Statement
X-Chem is an equal opportunity employer and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin, disability status, protected
veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any
other characteristic protected by law.
Job Code – JBP01 (Use Job Code in subject line of all communications)


Apply Now
X-Chem Pharmaceuticals Careers Page
Contact Name: Jennifer Bailey
Email [email protected]
Position Location Waltham, MA