Desktop Support Technician Internship - San Angelo, TX

Caltech

Customer Support Internship

Do you believe in putting people first?
Do you value building relationships?
Are you willing to work hard and invest in yourself?

If so, we want to meet you!

CalTech is looking to hire a Desktop Support Technician Intern who values delivering exceptional technology service in an effort to help us create loyal and enthusiastic customers. You must be a team player and willing to put in an honest day’s work!

Available Position:

Desktop Support Technician Internship

As a Desktop Support Technician Intern, your job functions are focused on assisting Tier 1 Engineers in repairing computers and printers inside and outside the CalTech office. A Tier 1 Engineer Intern assists with being the first line of client telephone technical support and support for the company office. Being customer service oriented is essential to the success of this position. Basic working knowledge of personal computers and printers required. An applicant in their Junior or Senior year of undergraduate studies is preferred.

At CalTech, we provide a clear career track for all our employees.

Job Growth Potential:

Tier 1 Engineer

As a Tier 1 Engineer, your job functions focus on repairing computers and printers inside and outside the CalTech office. You are the first line of client telephone technical support and support for the company office. Being customer service oriented is essential to succeed in this role. Basic working knowledge of personal computers and printers required. Some after-hours work in or out of the office is required. A college degree or industry certifications are preferred.

Certifications:

You will need to obtain one out of the three certifications from the list below plus a current Microsoft Certified Solutions Associate (MCSA) certification within 120 days after the start of employment. CalTech provides our employees with a vast amount of study material. We will even help pay the cost of your certifications.

  • A+
  • Network +
  • Security +

We provide a clear career track for all our employees: To graduate to Tier 2, you will need to obtain a Cisco Certified Network Associate (CCNA) certification.

To reach Tier 3, you must have and maintain any one of the following:

  • Microsoft Certified Solutions Expert (MCSE) certification
  • Cisco Certified Network Professional (CCNP)
  • Cisco Certified Design Professional (CCDP)
  • Certified Information System Security Professional (CISSP) certification

Tier 3 Engineers are accountable for all aspects of Information Technology provided to our clients. This position includes - but is not limited to - the design, installation, implementation, and troubleshooting of the physical network and the network operating system.

Our Culture:
At CalTech, we realize that our competitive strength comes from our employees. We nurture the professional growth of our people while providing a fun work environment that enables lasting relationships for all. From our open-door policy to our quarterly events and annual family picnic, we strive to be the employer of choice. We are a family-oriented business that offers flexible work schedules that support our family values. We are a team-oriented company that focuses on putting people first. Our owners, management team, and staff all take an interest in seeing one another succeed and reach their fullest potential.

As a testament to this, CalTech has been named one of the Best Companies to Work for in Texas for six years in a row by the Texas Association of Business, the Society for Human Resource Management, and Texas Monthly!

Our Clients:
We support a range of customers that includes insurance agencies, health care providers, schools, and financial institutions. When we help our clients succeed, it means the success of their employees, their families, and the communities that we all serve. When we help a client utilize technology effectively, we are a part of their success.

Benefits:
  • Medical
  • Dental
  • Vision
  • 401(k)
  • Paid Time Off
  • Paid Volunteer Time
  • Paid Holidays
  • Short-Term Disability
  • Long-Term Disability
  • Aflac
  • Gym Membership Reimbursement

CalTech’s equal employment opportunity policy provides for a fair and equal employment opportunity for all job applicants and employees regardless of race, color, religious creed, national origin, gender, pregnancy, sexual orientation, gender identity, age over 40, familial status, disability, genetic information, or any other class protected by applicable federal, state and local law.

CalTech reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job. If you would like to request accommodation during the hiring process or employment, contact the Human Resources department at [email protected] or 877-223-6401.