Hotels Applications Manager - Graduate Hotels Management

Schulte Hospitality Group Headquarters

Full Time

Graduate Hotels Management is seeking a Hotels Application Manager to our Information Technology team to support our portfolio of hotels!

Graduate Hotels builds authentic, playful spaces that connect travelers, students, and locals. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their hometown.

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration with local establishments.

Our teams excel in delivering top results while introducing clients and guests to the design and service that have made us one of the fastest growing lifestyle brands in the country. There is never one right answer in hospitality. Come share your past experiences with us, to help write this textbook on service.

POSITION PURPOSE:
Provides support and project management for all aspects of technology within the hotel portfolio. Works closely with Hotel Operations, Revenue, Sales, and the Food and Beverage team to implement solutions that meet specific technology requirements. Participates in the planning and implementation of specific technology initiatives developed by the organization.

JOB DUTIES AND RESPONSIBILITIES:
Manage and support the implementation of hotel technology for existing hotels, new builds, and property transitions
Provide expert-level field support and assist with vendor escalation where necessary to prevent disruptions and maintain a high level of confidence in hotel systems
Configure, support, and monitor hotel applications and interfaces
Create, document, and distribute system best practices
Coordinate and participate in field training for new technology
Recommend new or revised processes to the field to maximize the use of hotel systems and technology
Performs special projects and other responsibilities as assigned by management EDUCATION AND EXPERIENCE:

College Degree in business, technology, or hospitality related discipline preferred.
5+ years of experience in Hospitality Management with an emphasis on hotel technology requirements
2+ years in a Technical Project Implementations, Technical Support, or Technical Account Management role required
Experience with multiple hotel-level systems including Opera by Oracle, point of sales systems, guest management, PBX and telephony systems.
Knowledge of business and collaborative software including Office 365, SharePoint and Adobe Acrobat products.

ABOUT US:
Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are currently 19 open and operating hotels across the U.S. and an additional 15 hotels under development slated to open by the end of 2020. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a Chicago-based vertically-integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit graduatehotels.com.

  • Graduate Hotels Management is an Equal Opportunity Employer