
Macy's
Marketing Internship
- Be proficient in POS and MPOS systems including Search and Send, My Client and [email protected] Macy’s tablet app.
- Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
- Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
- Provide an exceptional customer experience by ensuring the customer is always the priority.
- Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area.
- Handle all returns courteously and professionally.
- Determine customer needs based on personal features and other customer preference related factors.
- Demonstrate knowledge of store products and services to build sales and minimize returns.
- Suggest additional merchandise to compliment customer selection.
- Offer to call other locations if merchandise is unavailable within store.
- Offer to put purchase on customer’s Macy’s charge account toward the end of the shopping experience.
- Reinforce customer’s selection and package merchandise with care.
- Invite customers to come back and thank them by name whenever possible.
- Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores.
- Be knowledgeable of and perform sales support functions related to POS procedures.
- Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer.
- Be aware of current promotional events and sales.
- Maintain department recovery standards; including fitting room go back standards, if applicable.
- Adhere to Asset Protection and inventory control and compliance procedures.
- Perform other duties as necessary.
- Follows shortage programs and procedures.
- Perform these functions in an efficient manner, as directed by the Supervisor.
- Regular, dependable attendance and punctuality.
- No specific educational accomplishment is required.
- No experience is required.
- Excellent written and verbal communication skills.
- Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Basic math functions such as addition, subtraction, multiplication, and division.
- Able to use a calculator.
- Self-starter, able to work independently and as part of a team and must have good time management.
- This position involves constant moving and standing.
- Involves standing for at least two consecutive hours.
- Involves lifting at least 30 lbs.
- May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.
- May involve reaching above eye level.
- Involves close vision, color vision, depth perception, and focus adjustment.
- Must be able to collaborate and function as part of a team.
- Possess a strong sense of urgency.
- Must enjoy meeting and interacting with customers.
- Possess a thirst for learning.
- Should be comfortable with the use of computers and frequent use of RF equipment.
- Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.