Intern Tax/ Technical Support

Wolters Kluwer

Customer Support Internship

Pay Rate

$18.00 Per hour

Duration

Temporary / Seasonal

Company Details

Company Size

10,000 - 25,000 employees

Industry

Accounting/ Tax industry

Company Type

Public company

Headquarters

225 Chastain Meadows Parkway Northwest, Kennesaw, Georgia 30066, United States

Website

https://www.cchsfs.com/

Allowed Majors

All Computer Systems Networking & Telecommunications, Computer Science, and Information Systems Management majors

All Management, Accounting, Finance, and Relative

Work Authorization Requirements

US work authorization is required, but the employer is accepting OPT/CPT candidates

Contact Information

TAX and Tech support roles available

About this job:

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right. (http://careers.wolterskluwer.com/about-us/)

The group of accounting and tax customer service interns provide knowledgeable support and superb customer service to our software clients. This role involved answering customer service calls and resolving tax and accounting issues for small firms, including password resets, e-filing, and customer check printing issues.

  • Handle phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship database
  • Identify and document resolution to reoccurring inquiries
  • Provide general reports to management as requested
  • Secure and keep confidential product and customer data
  • Advanced computer and internet skills including Microsoft office
  • Service orientation - high commitment to meeting needs of customers and colleagues
  • Advanced professional communication skills both written and verbal
  • Ability to diffuse and provide effective resolution to customer complaints
  • Strong analytical and decision making skills
  • Detail-oriented and able to handle multiple top priorities
  • Ability to function in a fast-paced, collaborative, matrixed team environment
  • Strong work ethic and passion for excellence
  • Find resolutions to customer issues using product guides, support knowledge databases and other internal tools

About Wolters Kluwer - Small Firms

About Us We are a team of accounting, finance and technology individuals who strive to create solutions that help solve problems for your firm. Wolters Kluwer, CCH Small Firm Services is a leading global provider of tax, accounting and trust tax solutions. Today, small professional firms, commercial tax preparers and national tax chains - operating in 72,000 different locations throughout the United States and Puerto Rico - rely on our tax and accounting solutions to accomplish work flow efficiency and tax compliance. Tax preparation software is among our market-leading solutions. Both ATX™ and TaxWise® provide unique features that provide an integrated suite of solutions for achieving start-to-finish accounting processes. From document collection, document management, electronic filing, fee management, payroll compliance reporting, bank refunds, general ledger and trial balance, accounts payable/receivable, and financial statement reporting, each function is a professional user experience that accomplishes increased productivity. We also serve bank trust departments, accounting firms, law firms, and other wealth management organizations with Trust US™, the comprehensive, easy to use trust tax software designed specifically to meet the fiduciary reporting and trust tax return preparation and filing requirements of bank trust departments, accounting firms, law firms, and other wealth management organizations. Wolters Kluwer is a market-leading global information services company that enables legal, tax, finance, and healthcare professionals to be more effective and efficient. We provide information, software, and services that deliver vital insights, intelligent tools, and the guidance of subject-matter experts. We create value by combining information, deep expertise, and technology to provide customers with solutions that improve their quality and effectiveness. Professionals turn to us when they need actionable information to better serve their clients. Our 175+ years of history stretch across many geographies and areas of expertise. Our revenue is spread globally with 7% coming from fast-growing, emerging markets, 39% from Europe, and 54% from North America.

Job Type: Internship

Salary: $17.00 to $18.00 /hour

Work Location:

  • One location

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Innovative -- innovative and risk-taking
  • Outcome-oriented -- results-focused with strong performance culture
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative