FinCEN Internship Program (Student Trainee (Office Technical Support))

US Department of the Treasury

Customer Support Internship

    Duties

    Summary

    The Financial Crimes Enforcement Network (FinCEN) is a bureau of the Department of the Treasury, whose mission is to collect, analyze, & share information needed to combat financial criminal activity, particularly money laundering that finances crime or terrorist activity. The incumbent is a Pathways Program Participant to perform duties that are characteristic of the occupational series in the GS-300 – General Administrative, Clerical, and Office Services Group.


    Responsibilities

    This is a non-sensitive position designated as low risk public trust, favorable adjudication of a Tier 1 investigation is required.

    The following are the duties of this position, Student Trainee (Office Technical Support), at the GS-05. If you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and will receive training to help you grow in this position.

    • From brief notes or verbal instructions, compose, type, and print office material in accordance with established guidelines and procedures.
    • Process support service functions to ensure the orderly and efficient accomplishment of the work for tasks in communications, files and records, forms, graphics, mail, printing, procurement, property, space, or travel.
    • Ensure products or services satisfy user needs. Uses judgment to answer recurring and routine questions.
    • Identify recurring technical problems or system inefficiencies and make recommendations to prevent recurring patterns/problems.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    05

  • Job family (Series)

    0399 Administration And Office Support Student Trainee

  • Requirements

    Requirements

    Conditions of Employment

    • Please refer to Conditions of Employment.
    • Click Print Preview to review the entire announcement before applying.

    Qualifications

    You must meet the following requirements by the closing date of this announcement.

    Eligibility Requirements

    1) You MUST meet the definition of a STUDENT for the duration of your appointment as follows: An individual accepted for enrollment or enrolled and seeking a degree (high school, college (4-year colleges/universities, community colleges, and junior colleges); professional, technical, vocational, and trade school; advanced degree programs; or other qualifying educational institution pursuing a qualifying degree or certificate) in a qualifying and accredited educational institution, on a full or half-time basis (as defined by the institution in which the student is enrolled), including awardees of the Harry S. Truman Foundation Scholarship Program under Public Law 93–842. Students need not be in actual physical attendance, so long as all other requirements are met. An individual who needs to complete less than the equivalent of half an academic/vocational or technical course-load immediately prior to graduating is still considered a student for purposes of this Program. For more information on the education requirements go to Treasury’s Pathways Program.

    2) GPA: Every semester, you must maintain good academic standing with an overall GPA of 2.0 or higher on a 4.0 scale.

    An academic year of undergraduate education is defined as 30 semester hours, 45 quarter hours, or the equivalent in an accredited college or university.

    • To qualify for the grade 02 level, you must meet the following requirements:

    A. Education: In the Internship Program you may qualify based solely on education as follows: Completion of high school or GED diploma
    OR
    B. Experience: You may qualify with 3 months of general experience. General experience for this position includes:
    • Three months of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled
    OR
    C. You may qualify with a combination of qualifying education and experience. Options for qualifying based on a combination will be identified in the online questions.

    • To qualify for the grade 03 level, you must meet the following requirements:

    A. Education: In the Internship Program you may qualify based solely on education as follows: Completion of 1 full academic year of post-high school study
    OR
    B. Experience: You may qualify with 6 months of general experience. General experience for this position includes:
    • Six months of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.
    OR
    C. You may qualify with a combination of qualifying education and experience. Options for qualifying based on a combination will be identified in the online questions.

    • To qualify for the grade 04 level, you must meet the following requirements:

    A. Education: In the Internship Program you may qualify based solely on education as follows: Completion of 2 full academic years of post-high school study or an associate's degree
    OR
    B. Experience: You may qualify with one year of experience. General experience for this position includes:
    • One year of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled
    OR
    C. You may qualify with a combination of qualifying education and experience. Options for qualifying based on a combination will be identified in the online questions.

    • To qualify for the grade 05 level, you must meet the following requirements:

    A. Education: In the Internship Program you may qualify based solely on education as follows: Completion of 4 full academic years of post-high school leading to a bachelor's degree or equivalent degree
    OR
    B. Experience: You may qualify with one year of spcialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes duties such as:
    • Producing a wide range of documents using office automation software, desktop publishing, databases and/or spreadsheet. OR
    • Receiving phone calls, providing information on routine or procedural matters, or referring questions to appropriate staff member. OR
    • Enters, deletes, modifies, and retrieves data from established databases.
    OR
    C. You may qualify with a combination of qualifying education and experience. Options for qualifying based on a combination will be identified in the online questions.

    Education

    Additional information

    • Relocation expenses will not be paid.
    • We may select from this announcement or any other source to fill one or more vacancies.
    • This is a non-bargaining unit position.
    • We offer opportunities for flexible work schedules.

    CONDITIONS OF EMPLOYMENT:

    • All selectees must sign a Pathways Participant Agreement.
    • Complete a trial period, which is at a minimum the entire length of the Internship program.
    • Provide proof of education (transcripts) prior to the job offer; An official transcript will be required if you are selected.
    • Must successfully complete a background investigation.
    • Public Trust – Background Investigation will be required.
    • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
    • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
    • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
    • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
    • Submit to a drug test prior to your appointment and random drug testing while you occupy the position.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

    Application Review: All applicants who meet the minimum qualifications may be referred to the hiring manager in preference order. The hiring manager may review the application of all qualified individuals and make selection(s) in accordance with veterans’ preference. We recommend that you preview the online questions for this announcement before you start the application process.

    Veterans’ Preference: Veteran’s preference is applied after applicants are assessed. Veterans who are awarded preference are listed before non-preference eligibles and are required by law to be considered before non-preference-eligibles in the applicant pool.

    Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

    Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.


    To preview questions please click here.

    Background checks and security clearance

    Security clearance

    Not Required

    Drug test required

    Yes

  • Required Documents

    Required Documents

    A complete application includes 1. A resume, 2. Vacancy question responses, 3. Provide proof of education (transcripts) and 4. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

    All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips.

    EDUCATION DOCUMENTATION
    You must submit dated documentation verifying you meet the definition of student. (e.g. letter from the registrar, unofficial transcripts). An official transcript will be required if you are selected.

    A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

    If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

    VETERANS' PREFERENCE DOCUMENTATION
    If you are claiming veterans’ preference, you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form.

    For more information on veterans' preference view FedsHireVets. Click for examples of acceptable documentation https://arc.fiscal.treasury.gov/vacancies/fsApplicantGuideDelegatedExamining.pdf, such as a VA letter and/or SF-15.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

    Our comprehensive benefits are very generous. Our benefits package includes:

    • Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards;
    • For full-time employees-Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year;
    • Access to insurance programs that may be continued after you retire;
    • A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.

    Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_Benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.