Reston
State : VA
Job Description :

Job Responsibilities:

• Works with key stakeholders within all business functions to align technology solutions with business strategies

• Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc.

• Driving the innovative use of Salesforce.com as a productivity tool and business platform

• Interfacing with end users to understand feature requirements and/ or address support issues and working collaboratively with our Analyst and Development teams on more complex requests & issues.

• Maintaining & enhancing visual layouts, workflow rules and business logic to enhance business processes and improve user experience.

• Deploying Salesforce meta-data between non-production and production environments using appropriate tools

• Creating documentation, maintaining standardization and looking for ways to continuously improve processes & procedures.

• Developing, launching and managing in-depth dashboards and reports for all team functions at both management and individual levels

• Remaining current on Salesforce.com best practices and technologies and advising on these practices for Salesforce based solutions.

• Providing support to Salesforce users in all groups to resolve issues with Salesforce and related applications.

• Working with Salesforce.com support to troubleshoot issues and maintain smooth operation and performance of the platform.

• Provide additional Support for on-prem application besides SalesForce.

• Serve in primary and secondary production support rotations, approx... one week for every 8 weeks.

Education/Experience:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred

• 4-6 years’ experience required

• Certified Salesforce.com Administrator (ADM-201) is highly preferred.

SPECIALIZED KNOWLEDGE & SKILLS

• Level 2 production operations application technical support for internal/external customers.

• Ability to Identify, analyze, and interpret basic batch and application failures in a 24/7 Production support environment carrying primary pager during production primary rotation – including weeknights, weekends, and holidays.

• Customer Focused: The tasks performed by this candidate involve efficient resolution of customer issues via MyServices/Service Now or equivalent ticketing system.

• Must be proficient in technical troubleshooting and effectively communicating and engaging with customer; both verbal and written.

• Ability to perform log and data analysis to identify issues.

• Hands on experience with UNIX, web server, Web application server, Java language, Oracle, and Autosys application.

• Develop, maintain, and troubleshoot, Modules and MySQL DB.

• Research Java, Website support using content management systems, J2EE, HTML, JSP and/or database related issues and provide technical solutions in a timely manner.

• Monitor production scripts and log files to proactively identify and resolve potential issues.

• Run reports for clients and internal customers.

• Experience in fast-paced production environment and ability to handle multiple problems at the same time with changing priorities.

• A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level

• Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions

• Experience with Acqual/Drual administration is a plus.

• Coveo knowledge a plus

Job Type: Contract