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INTERN-Infrastructure Support Tech

Virginia Dept of Agri & Cons Services

Customer Support Internship

The Virginia Department of Agriculture and Consumer Services is seeking two Infrastructure Support Technician Student Interns to provide and coordinate infrastructure services for the agency’s computers, servers, printers, and network. Additional duties include providing engineering support for the agency hardware and software and coordinate with the infrastructure provider for services provided in the pc, network, and server arenas; install software; assist with infrastructure projects (desktop refresh, upgrades and patching) for agency staff; assist employees and managers with IT procurement issues; maintain the software inventory; provide patching for out of scope software; and process Virginia Information Technology Agency (VITA) invoices. Finally, these positions will provide direct support for the Information Security Officer and developers and assist with the required documentation and compliance for security related activities required for all developers. A key responsibility is providing exceptional customer service and communicating professionally with staff, management, vendors, and others.

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WORK HOURS: The students’ class schedule should permit them to be able to work between 8:30 AM – 5:00 PM with additional hours during school breaks. While there is some flexibility with the work schedule, a standard schedule will be set. The internship will last throughout the school year and will end no later than 6 months following graduation or when the individual is no longer a student.

LOCATION & CONDITIONS OF EMPLOYMENT: The internship will last throughout the year and will end no later than 6 months following graduation, or when the individual is no longer a student. This internship has a flexible schedule, although a standard schedule will be set. The office is located in Capitol Square, Downtown Richmond (on the bus route for GRTC & VCU Shuttle).

This position is part-time with no benefits & is limited to working an average of 29 hours per week or less with a max of 1500 hours per year. Housing, transportation and living expenses are not included.

Final candidate must successfully complete a fingerprint-based criminal background check.

Minimum Qualifications

Must be currently enrolled in an information technology or computer related program. Additional qualifications include the demonstrated ability to provide customer service or support to customers and working in a team environment. Helpdesk experience with PC hardware and software support including installation and configuration of hardware/software, antivirus, Microsoft Office, utilities, peripherals, mobile phones, and printers. Strong organizational, time management, problem solving and multitasking skills. Must have attention to detail, accuracy, and the ability to complete assignments on time. The ability to maintain a positive attitude and work harmoniously with others. Excellent oral and written communication skills with the ability to understand technical information and relay information to others in an effective manner.

Preferred Qualifications

Knowledge of system administration using Windows Server and related technologies (IIS, DHCP, DNS, Active Directory, Terminal Services), antivirus software and scripting tools and knowledge of the purchase of IT goods and services are preferred.

Special Requirements

The internship will last throughout the school year and will end no later than 6 months following graduation or when the individual is no longer a student.

Special Instructions to Applicants

The decision to interview an applicant is based on information provided in the application materials; therefore, it is essential to provide enough information to make this assessment. This website will provide a confirmation number when you have successfully applied. Please refer to your RMS account for the status of your application and this position.

Hearing Impaired 1-800-828-1120.

VDACS is an equal opportunity employer & encourages candidates with disabilities to apply.