Intern Program Overview
Serco’s Training and Experience Program (STEP) is designed to provide college students an internship opportunity to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the next generation’s workforce. Our goal is to build a roadmap that leads you to a long, rewarding and challenging career with Serco. We will work with you to determine your desired career path and the correct steps to get you to your goals.
Outside of gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, Serco emphasizes being environmentally friendly and making a positive difference in the community. We challenge our interns to develop and execute on at least one group initiative that will benefit the office and/or local community. Projects in the past have included a park cleanup and a recycling drive.
This internship spans over 12 weeks—11 weeks worked with 1 week off for Fourth of July and half days on Fridays. You will work with your mentor to identify the best times for you to come in and leave work. You will work no more than an average of 36 hours a week.
As the IT Desktop Support Intern, you will primarily be supporting tasks associated with Serco’s major Windows 10 Deployment project, learning how to conduct enterprise wide secure image management and deployment. This opportunity will expose you to the Corporate IT Desktop Support team, which is an entry level position for those who wish to pursue a career in enterprise IT management and support. In this role, you will be exposed to general corporate enterprise IT processes and procedures, as well as enterprise IT tool sets that are used to configure, deploy, maintain and track end user devices across the enterprise. You will also be able to interact with the Serco end user community as they provide general end user IT support functions.
These interns will be working closely with our existing Corporate IT Desktop support team and will have an opportunity to interact with our Corporate IT Server/Storage and Network Operations teams. They will also could interact with our Serco employee user base as they support the Windows 10 deployment and overall end user desktop support.
Roles and Responsibilities
Assist with the Laptop/Desktop imaging, hardening, and provisioning process
Perform basic IT troubleshooting and problem resolution
Perform basic Laptop/Desktop inventory management tasks
Interact with the Corp IT Microsoft SCCM automated endpoint management team
Provision Symantec End Point Protection management onto end user devices
Provision Multi-factor authentication and PKI Smartcard technology on endpoint devices
Perform general end user IT support